Shipping policy
SHIPPING POLICY
PROCESSING & SHIPPING
All orders are handcrafted to order. Processing times are separate from shipping times and may vary.
Once your order ships, you will receive a confirmation email with your tracking number.
Delivery timelines are determined by the shipping carrier (USPS or UPS) and are not guaranteed.
Organi Grow Hair Co. is not responsible for shipping delays caused by the carrier.
SHIPPING RESPONSIBILITY
Once an order has been shipped, all risk of loss transfers to the customer.
Organi Grow Hair Co. is not liable for lost, stolen, delayed, or damaged packages once they have been handed over to the shipping carrier.
Packages marked as delivered by the carrier are considered fulfilled and completed orders.
If your tracking shows delivered but you have not received your package, you must contact the shipping carrier (USPS or UPS) directly to file a claim.
We will assist by providing tracking information if needed, but all claims and resolutions must be handled with the carrier.
SHIPPING PROTECTION (INSURANCE)
Shipping protection is available for purchase at checkout to protect your order against loss, theft, or damage during transit.
With Shipping Protection:
- Coverage for lost, stolen, or damaged packages
- Replacement or refund if approved
Without Shipping Protection:
Organi Grow Hair Co. is not liable for lost, stolen, or damaged packages.
Customers who decline shipping protection assume all risk once the package leaves our facility.
No refunds or replacements will be issued under any circumstance for lost, stolen, damaged, or missing packages without shipping protection.
By declining shipping protection, you accept full responsibility for your order once it has been shipped.
LOST, STOLEN, OR DAMAGED ITEMS
If your package is lost or damaged in transit and you purchased shipping protection, please contact us at hello@theorganibrands.com.
If your tracking shows delivered but you have not received your order, you must file a claim directly with the carrier.
INCORRECT ADDRESS DISCLAIMER
Customers are responsible for entering the correct shipping address at checkout.
Organi Grow Hair Co. is not responsible for orders shipped to incorrect or incomplete addresses.
If a package is returned due to an incorrect address, reshipment will require payment of a new shipping fee.
INTERNATIONAL SHIPPING
For international orders, duties, taxes, and customs fees are not included in the shipping cost.
"Duties & taxes not included for international orders — collected by carrier at delivery."
These charges are the responsibility of the customer and will be collected by your local customs office.
We recommend contacting your local customs office for estimated fees before placing your order.
OrganiGrowHairCo. is not responsible for customs delays, fees, or handling.
If an international order is refused or abandoned due to unpaid duties or taxes, it is considered forfeited and no refund or replacement will be issued.
REFUSED SHIPMENTS
Do not refuse delivery of your order.
Refused shipments will incur a $20.00 restocking fee plus the cost of shipping.
PRODUCT DISCLAIMER
Due to the use of natural ingredients and small batch production, product color, scent, and consistency may vary.
Packaging may change due to supply availability. Ingredient formulations will remain consistent and are listed on the product label.
POLICY AGREEMENT
By placing an order, you acknowledge and agree to this Shipping Policy.
CONTACT
For any shipping-related questions, please contact:
hello@theorganibrands.com