You can file a claim up to 10 days from delivery.

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What is ShippingProtection?
Shipping Protection covers your order for every major issue that can occur during shipping. Your order will be protected against loss, damage, theft, wrong items, defective items and missing items.
If something goes wrong during shipping, you can quickly file a claim in a few clicks.

You'll receive a reshipment if your claim is approved.
To protect your order, make sure Shipping Protection is toggled on in your cart.

How do I purchase Shipping Protection?
In your cart, there is a toggle to turn ShippingProtection on or off. 

How do I file a claim with Shipping Protection?
Click here to file a claim.
Please note that you’ll only be able to file a claim if you purchased Shipping Protection when placing your order.

How long does it take for my claim to get resolved?
You’ll typically get a response within an hour, and most claims are resolved that same day. 

How long do I have to make a claim?
You can submit a claim up to 10 days from the date you placed your order.