Ai Chat Bot

We DO NOT Sell Your INFORMATION

Use of the Chatbot with Forms
We offer you an AI-based chatbot from Flyweight GmbH, Jungbuschstraße 28, 68159 Mannheim, Germany (https://www.flyweight.io/legal-notice / https://www.flyweight.io/privacy-statement) on our website to answer your questions. When using the chatbot, your queries are combined using the database created from the website information read from our own website and a large language model to provide you with answers to your query. The chatbot is instructed not to ask for personal data. Good to know: If separate forms appear as a result of your inquiries, in which you may then have to provide personal data based on your inquiry, the information you provide there will be processed separately and accordingly will not be sent to AI.

Processed Data Categories: The data categories result from your inquiries when you enter personal data within your question.

  • For example, if you ask: “Where is my order?”, a form will appear in which you can enter your order number and your zip code.

  • If, for example, you would like to find out more about a product and receive appropriate advice, a form will appear in which you can enter the relevant information (e.g. name, telephone, e-mail, etc.).

Purpose of Processing: Processing the information you provide to create responses to your requests using the chatbot.

  • Example: For example, if you ask: “Where is my order?” and enter your order number and zip code in the form, this information is used to make a direct request to the store system (Shopify) so that the delivery information can be sent and you can be informed about the status of the order.

  • Example: If you would like advice on a product, your request (with the data you provide in the form and the entire chat history) will be forwarded to the store operator so that they can contact you.

Data Source: We collect this data directly from you.

Legal Basis: We process data to fulfill contractual or pre-contractual obligations in accordance with Article 1 Paragraph 1 Subparagraph 1 Letter b GDPR.

Data Retention: Data is stored until your inquiry is resolved or for the contract’s duration and beyond until legal retention periods (6 to 10 years) have passed.

Location of Recipients: EU and non-EU.

Guarantees for Transfers to Third Countries: EU Standard Contractual Clauses (SCC), Adequacy Decision