We value your privacy

Privacy Protection Policy

We DO NOT SELL Your Information 

Email us for any questions or to delete your info etc hello@theorganibrands.com

At TheOrganiBrands.com / OrganiGrowHairCo LLC, we prioritize your privacy and are committed to protecting your personal information. This policy outlines our practices and your rights regarding your data. By using our services, you agree to the terms outlined below.

1. No Selling or Sharing of Personal Information
We do not sell or share your personal information with third parties for marketing purposes. Any sharing of information with service providers or partners is solely for the purpose of providing and improving our services, with strict adherence to confidentiality agreements.

2. Data Collection and Use
The personal information we collect is used exclusively to fulfill your orders, provide customer support, and enhance your experience with our products. We do not collect more data than necessary, and we do not use your information for purposes outside of what is stated in this policy.

3. Data Security
We implement industry-standard security measures to protect your data from unauthorized access. However, no system is entirely foolproof, and we cannot guarantee absolute security. By using our services, you acknowledge and accept this risk. 

4. User Control and Transparency
You have the right to access, correct, or request deletion of your personal data. We strive to respond to such requests promptly, but we reserve the right to verify your identity before fulfilling these requests. Email: hello@theorganibrands.com

5. Compliance with Global Privacy Laws
We comply with applicable data protection laws, including the GDPR, CCPA, and others as required. However, we cannot be held liable for any claims arising from compliance with conflicting laws in different jurisdictions.

6. Third-Party Service Providers
We may work with third-party providers to enhance our services. These providers are bound by confidentiality agreements and are prohibited from using your data for any other purpose. However, we are not liable for any breaches that occur on the part of these third parties.

7. Policy Updates
This policy may be updated to reflect changes in our practices or legal requirements. We will notify you of significant changes, but continued use of our services constitutes acceptance of the updated policy.

8. Disclaimer and Limitation of Liability
While we make every effort to protect your personal information, we cannot guarantee that unauthorized access will never occur. To the fullest extent permitted by law, we disclaim all warranties and will not be liable for any indirect, incidental, or consequential damages arising from your use of our services or from any breach of security.

9. Governing Law and Jurisdiction
This policy is governed by the laws of [Your Jurisdiction]. Any disputes arising from this policy or your use of our services shall be resolved in the courts of [Your Jurisdiction], and you consent to the exclusive jurisdiction of these courts.

10. Contact Information
If you have any questions or concerns about this policy, please contact us at hello@theorganibrands.com . By reaching out, you agree that any communication does not establish a legal obligation or create a legal relationship unless explicitly stated in writing.

Use of the Chatbot with Forms
We offer you an AI-based chatbot from Flyweight GmbH, Jungbuschstraße 28, 68159 Mannheim, Germany (https://www.flyweight.io/legal-notice / https://www.flyweight.io/privacy-statement) on our website to answer your questions. When using the chatbot, your queries are combined using the database created from the website information read from our own website and a large language model to provide you with answers to your query. The chatbot is instructed not to ask for personal data. Good to know: If separate forms appear as a result of your inquiries, in which you may then have to provide personal data based on your inquiry, the information you provide there will be processed separately and accordingly will not be sent to AI.

Processed Data Categories: The data categories result from your inquiries when you enter personal data within your question.

  • For example, if you ask: “Where is my order?”, a form will appear in which you can enter your order number and your zip code.

  • If, for example, you would like to find out more about a product and receive appropriate advice, a form will appear in which you can enter the relevant information (e.g. name, telephone, e-mail, etc.).

Purpose of Processing: Processing the information you provide to create responses to your requests using the chatbot.

  • Example: For example, if you ask: “Where is my order?” and enter your order number and zip code in the form, this information is used to make a direct request to the store system (Shopify) so that the delivery information can be sent and you can be informed about the status of the order.

  • Example: If you would like advice on a product, your request (with the data you provide in the form and the entire chat history) will be forwarded to the store operator so that they can contact you.

Data Source: We collect this data directly from you.

Legal Basis: We process data to fulfill contractual or pre-contractual obligations in accordance with Article 1 Paragraph 1 Subparagraph 1 Letter b GDPR.

Data Retention: Data is stored until your inquiry is resolved or for the contract’s duration and beyond until legal retention periods (6 to 10 years) have passed.

Location of Recipients: EU and non-EU.

Guarantees for Transfers to Third Countries: EU Standard Contractual Clauses (SCC), Adequacy Decision