SHIPPING PROTECTION
SHIPPING PROTECTION
File a Claim
If you purchased Shipping Protection, you may file a claim for eligible issues during shipping.
Claims must be submitted within 10 days of confirmed delivery.
File a Claim:
https://theorganibrands.com/apps/simplyinsurance/claim/login
Support Email:
hello@theorganibrands.com
What is Shipping Protection?
Shipping Protection covers your order against common shipping-related issues, including:
- Lost packages
- Stolen packages (marked delivered but not received)
- Damaged items during transit
- Missing items
- Incorrect items
If an eligible issue occurs, you can quickly submit a claim for review.
Approved claims will be reshipped. Refunds are not guaranteed.
How do I purchase Shipping Protection?
Shipping Protection is available in your cart and can be turned on or off before checkout.
Orders without Shipping Protection are not covered for shipping-related issues once marked as delivered.
How do I file a claim?
To file a claim:
- Click the claim link above
- Enter your order details
- Submit your request for review
Please note: Claims can only be submitted if Shipping Protection was added at checkout.
How long does it take to resolve a claim?
Most claims are reviewed within 24 hours, and many are resolved the same day depending on the issue.
How long do I have to submit a claim?
Claims must be submitted within 10 days of confirmed delivery.
Claims submitted outside this window may not be eligible for coverage.
Important Notes
- Shipping Protection applies only to issues that occur during shipping
- Orders marked as “delivered” without Shipping Protection are not eligible for replacement or refund
- All claims are subject to review and approval