Shipping Policy

Frequently Asked Questions

All Sales Are Final

Due to the nature of our products, all sales are final. Please review your order carefully before purchasing.

Can I Cancel My Subscription?

To cancel an ongoing subscription, please contact us at least 72 hours before your renewal date at hello@theorganibrands.com.

  • Once an order has shipped, it cannot be canceled.

Allergy Information

For any allergy-related questions or concerns, please contact us before purchasing.
📩 Email us at: hello@theorganibrands.com

Product Information

Why Does the Color or Smell of My Product Vary?

Our products are made with 100% natural, plant-based ingredients and crafted in small batches. This may cause slight variations in color, smell, or consistency due to seasonal changes in ingredient sourcing. Rest assured, the quality and effectiveness remain the same.

When Do These Products Expire?

  • Oil-Based Products: Best used within 1 year of purchase.
  • Water-Based Products: Best used within 8-12 weeks or refrigerated for up to 6 months.

To maintain freshness, store products in a cool environment. We do not use toxic preservatives or carcinogens.

What Is My Hair Porosity?

Hair porosity is not determined by hair color, ethnicity, or age. Take our Hair Porosity Test to find the right products for your hair type.

🔗 Hair Porosity Test
🔗 Hair Quiz

Shipping & Delivery

Domestic Orders (Shipped via USPS)

  • Preparation and fulfillment can take up to 5 business days before shipping.
  • Once shipped, you will receive a confirmation email with tracking information.
  • Occasional delays may occur due to ingredient or material backorders.
  • For any concerns, please contact us at hello@theorganibrands.com.

Tracking Your Order

  • Once your order ships, tracking details will be emailed to you.
  • If your package is delayed, please contact the carrier directly as we do not control shipping times.

International Orders (Now Using Passport Global Shipping)

  • Duties and taxes are paid upfront to ensure a smooth delivery.
  • No surprise fees upon arrival.
  • If you refuse to pay customs fees, your order may be abandoned and is not retrievable.

Lost, Stolen, or Damaged Items

  • If your order is marked as delivered but not received, contact us within 10 days at hello@theorganibrands.com (only if you purchased Shipping Protection).
  • We are not responsible for lost, stolen, or delayed packages once they leave our facility.
  • Shipping Protection covers lost, stolen, or damaged items. To file a claim, visit:
    🔗 File a Claim

Returns & Exchanges

🚫 We DO NOT offer refunds.
🚫 Due to the nature of our products, we DO NOT accept returns.

Why? Each product is handcrafted to order for freshness and quality.

Cancellations & Exchanges:

  • If your order has not shipped, you can cancel or exchange within 2 hours of purchase.
  • Once an order ships, it cannot be changed.

📩 Contact us at: hello@theorganibrands.com

Auto-Subscriptions

How It Works:

  • Customers must fulfill at least one order before canceling a subscription.
  • Prepaid subscriptions end automatically after all deliveries are completed.
  • Ongoing subscriptions bill you until canceled at least 72 hours before renewal.
  • Discounts & reward codes cannot be applied to subscriptions.

📩 To cancel or modify your subscription: hello@theorganibrands.com

Subscription Benefits:
✔ Customizable shipping schedule: Choose delivery every 1-3 months.
✔ Convenience: Auto-delivery ensures your favorite products are always in stock.

Additional Policies

  • Coupon codes cannot be applied after an order is placed.
  • First-time buyer discount codes do not apply to subscriptions, bundles, accessories, or anti-odorant products.
  • Orders placed during sales or holiday promotions cannot be canceled or adjusted.

For further assistance, contact us at:
📩 hello@theorganibrands.com