Frequently Asked Questions
Please feel free to contact us regarding any allergy questions & concerns.
Email us at : firstname.lastname@example.org
We have been working diligently to stay abreast of the changing situation with deliveries throughout the world and are working with all available resources to implement changes where possible to ensure orders are delivered as quickly as possible. Due to the pandemic some of our vendors are delayed so we are a bit delayed inhouse.
We thank you for your support, patience and understanding.
Please reach out to us within 14 days of your order reading as delivered if you have not received your order so that we can file claims for you. If you wait longer than these 14 days to reach out to us then we are not able to assist you.
We're here to help! All of our shipments include Delivery Confirmation on every order to guarantee delivery. If the tracking information confirms that your order has been delivered to your address but you have not received your order, please contact us for further assistance. We can not be held accountable for packages when the tracking information states the package has been delivered to your order address.
We can't guarantee the performance of the shipping carriers, but we will do our part to make sure you get your order delivered on time and without any damage. At times, there are unforeseeable acts of nature and others issues that may arise, and the shipping carrier may not be able to perform their duties to get the delivery on time. In the rare event that this happens, Organi Grow Hair Co. , cannot be held liable for lost, stolen, damaged packages. We will do everything we can do assist with the delivery of your products. However, we cannot be held accountable for the shipping carriers actions and cannot issue refunds for shipping charges for delayed packages.
Delivery confirmation is provided on all orders with in the U.S. Delivery Confirmation includes notification of a sent package and are successfully delivered package. Real-time tracking is with delivery confirmation.
Organi Grow Hair Co. , is not responsible for late or lost packages in the mail. This is a carrier's matter. Once we have shipped the items with a tracking number and it has been marked as delivered by the carrier, we do not provide refunds. 99% of all orders are delivered on time and are not lost.
You have 7 days after the delivery date to reach out to us regarding any order issue, after that we are not able to take further action
FILING A CLAIM
- Customer needs to notify OrganiGrow
- Organi Grow will file the claim
- Up to 8 business days for a response to provide resolution
- Customer not guarantee refund/reshipment
- OrganiGrow will abide by UPS regulations
What is my hair porosity?
Due to the nature of our products we DO NOT allow returns. Each order is hand crafted to order so make sure you are purchasing the correct item and the item for your hair porosity.
Once an order ships we cannot alter or change or refund. If your items have not shipped they can be cancelled or exchanged for an item of the same value within 2 hours of your purchase. After that your order is final.
Once your item is shipped do not refuse. If an item is a refused we will charge a $20.00 restocking fee plus the cost of shipping.
Coupon codes cannot be applied after an order is placed. Orders placed during holiday sales cannot be cancelled to reapply a coupon code. Shipping during sales and especially holiday sales may be delayed 2-3 business days.
How it works
- Customers must fulfill a minimum of 1 order before canceling their Subscription.
- You can choose to prepay your order meaning your subscription will end once all orders are fulfilled
- If you choose Ongoing subscription it will bill you until you decide you want it to stop.
- To cancel an ongoing subscription you will need to contact us at 72 hours before your due date and we will cancel it for you.
- You will be billed on the day of shipment.
- To change your preferred billing method please contact us 72 hours before bill is due to make changes.
- Once your auto delivery order has shipped you will receive a shipping confirmation email that includes your tracking information on your package.
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You’ll benefit from:
- Shipping schedule: Select from a variety of shipping frequencies available by: 1-3 Months
- Convenience: No need to remember to place an order. Auto-Delivery Service reserves your items and ensures they are in-stock when you need them.